Your Project, Your Information
Your information stays with the project
The details you leave with us are used only to talk about your project.
This page explains what we collect, what we use it for, and how you can ask to correct or delete it.
Before you send
You can see pricing and read every page without giving contact details. Nothing in the form is sent until you press Send.
After you send
The form records the type of work, area, budget, timing, your name, contact details and any photos you attach, so the team can assess it and get back to you. It is not a confirmed booking or commitment, and it does not sign you up for a newsletter.
Who can access your details
Your data is stored in the systems of the service that hosts this website. Only the owner and assigned team members can access it. Contact details are never shown on public pages.
Correcting or deleting your data
Email studio@velayen.com to correct or delete the details you sent. We keep them to stay in touch and run the project, and delete them when no longer needed. Transaction records may have to be kept as required by law.
LINE and phone
If you contact us on LINE or by phone, the conversation stays in the studio's LINE Official account and the team's phones. It is used only to answer your questions and follow up on your project, and is never passed on to third parties.
Photos you attach
Photos you send are used to assess the work and prepare the design. We do not publish pictures of your home. Projects shown on this website use only images the owners have approved.
Usage statistics
We keep anonymous statistics, such as pages opened and where visitors come from. We do not store IP addresses or use advertising cookies. This website has no ad trackers and no payment system.
Updated November 2026